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Home > Customer Service > Return Policies
Return Policies
Damaged Shipments:
We make every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping should be reported to us within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box. We will then issue you credit for the amount of any confirmed damaged merchandise.
Return Policy:
Please email us at service@cmhfitness.com for return authorization prior to returning any merchandise. Merchandise must be returned in sellable condition in order to receive credit. Full credit will be issued for unopened merchandise returned within 15 days of your receipt of shipment. A 15% restocking fee will be applied to authorized returns received after 15 days and a 25% restock fee will be applied to unauthorized returns. Product returns cannot be accepted after 30 days.
Back Orders:
We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this event, we will give you an estimated time of availability and give you the choice of canceling the out-of-stock items, holding off shipment of your entire order until the product is available, or receiving a partial shipment of the in-stock items first and the out-of-stock items when they are available. No additional shipping charges will be incurred by the customer for these partial shipments.
All approved returns must be shipped to:
cmhfitness.com
Returns Department
455 Whitney Street
Northborough MA 01532-2503
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